Terms of service
Terms and Conditions of Sale
- Our Business Policy
1.1 The products available on our website www.costella1828.com online and the related commercial services are exclusively available to end users, defined by law as "Consumers". Product offers as well as their prices are valid as long as they are still visible on the Website and until stock lasts.
1.2 "Consumer" means, according to article 18 of the Consumer Code (Legislative Decree 6 September 2005, no. 206), a natural person acting for purposes outside their trade, business, craft or profession. We kindly ask non-Consumers to refrain from purchasing products from costella1828.com.
1.3 costella1828.com reserves the right not to fulfill orders received from customers who are not "Consumers" as well as any other order that does not comply with the business policy.
1.4 These general terms and conditions of sale exclusively regulate the offer, transmission, and acceptance of purchase orders regarding products available on the website www.costella1828.com intended for individuals who have reached the age of majority (18 years).
1.5 The general terms and conditions of sale do not regulate the provision of services or the sale of products made by third parties using direct links to the costella1828.com website through banners or other hypertextual links. Before placing orders and purchasing products and services from these third parties, we suggest verifying the terms and general conditions of sale and use of these third parties as costella1828.com cannot be held responsible for the provision of services promised by third parties or for the execution of electronic commerce transactions between users and third parties.
- How a Contract is Concluded with costella1828.com
2.1 To place an order to purchase one or more products on the costella1828.com website, you must complete all pages in the cart and electronically transmit to costella1828.com the page with all personal and purchase data, following the instructions provided after adding a product to the cart and registering for the purchase.
2.2 The order page contains a link to these general terms and conditions of sale, as well as information on the main characteristics of each ordered product and its price (including all applicable taxes at the time of order), the payment method used for purchase, the conditions for product delivery, the contributions required for delivery and transportation, and references to the general terms and conditions for the return of products purchased online.
2.3 An order will be deemed sent when costella1828.com receives your order proposal electronically and the order information has been preliminarily verified as correct.
2.4 Before submitting your order proposal to costella1828.com for the purchase of selected products online, you will be asked to carefully read the general terms and conditions governing the sale and purchase, to print a copy of them using the print option or to save this document on durable support or request a personal copy.
2.5 The order proposal will be archived in our databases for the time required to process your order, as provided by current regulations. You can access the order by clicking on the section related to your profile, which you can access by clicking on your name after logging in, or by contacting Customer Service. Furthermore, a copy of the computer evidence related to the conclusion of the contract will be kept for the time provided by the applicable civil and tax regulations.
2.6 Before proceeding with the order submission, you will be asked to identify and correct any possible errors that occurred during the field completion.
2.7 Orders at costella1828.com must be completed in Italian.
2.8 Once your order has been registered by costella1828.com, it will be processed as soon as possible.
2.9 costella1828.com may not accept and process your order if there are not sufficient guarantees of payment solvency, if orders are incomplete or incorrect, or if the products are no longer available. In such cases, we will inform you via email that the contract has not been executed and that costella1828.com has not confirmed your purchase order, specifying the reasons. In addition to the information provided, costella1828.com is unable to provide more precise indications regarding the availability of the product; therefore, once your order has been examined, we will inform you via email if some products ordered by you are not available. Subject to what is provided in these General Terms and Conditions of Sale, it is understood that this order concerns divisible sales performances, distinct and for multiple economic units, as many as the ordered products, as expressly agreed between Customer and costella1828.com with the submission and acceptance of the same order; therefore, in case costella1828.com's execution of the order is limited to some of the ordered products due to unavailability of some or for other justified reasons independent of costella1828.com's will, with the submission of this order, the Customer declares his interest and consents to the partial execution of the order regarding the other products, which therefore cannot be refused by the Customer, nor can it give the Customer the right to revoke the order itself. In case costella1828.com is unable to fully accept the order received from the Customer, by proceeding with the partial acceptance of the order regarding the available products, the possible exercise of the right of withdrawal provided for in art. 8 of these general terms and conditions of sale will take place without any charge for shipping costs to the Customer.
2.10 By sending the order to costella1828.com, you acknowledge and accept without reservation all the provisions contained in the general terms and conditions of sale of this contract with costella1828.com and undertake to observe them. If you do not agree with some provisions contained in these general terms and conditions of sale, we kindly ask you not to send the order for the purchase of products on costella1828.com.
2.11 By sending the order to costella1828.com, you consent to and accept these general terms and conditions of sale as well as additional conditions contained on costella1828.com also through links, including terms and conditions of use, the Privacy Policy, and withdrawal terms.
2.12 Once an online order is confirmed, costella1828.com will transmit to you, at your choice, either in writing or via email, the contents of which must be stored on a durable medium, a copy of the purchase order receipt, containing a summary with information related to the order (general terms and conditions of sale, main characteristics of the purchased products, detailed price information, payment terms, existence of the right of withdrawal, procedures and timelines for product returns, contribution for customer-requested shipping, address for any complaints, and information on existing commercial warranties and support services).
2.13 By sending the order to costella1828.com, you agree to receive the invoice/receipt issued for tax purposes in electronic format. You may receive a paper invoice by making a specific request to our Customer Service, within the terms and conditions provided.
- Guarantees and Price Indications for the Product
3.1 On costella1828.com, products from cosmetic, fragrance, fashion, and accessory brands are offered for sale, carefully selected for their strict and stringent quality controls.
3.2 The products offered for sale by costella1828.com are of high quality.
3.3 The main features of the products are indicated on costella1828.com on the product webpage. The products offered for sale on costella1828.com may not exactly correspond to reality, in terms of image and colors, due to the browser or monitor type used. The images should be understood purely as indicative. The technical specifications of a product, approvals, and safety declarations for each product sold through the site are indicated on the label or packaging or in the product usage instructions and may be fully or partially reported on the Site itself in addition to the product illustration. All products available on costella1828.com comply with standards and are approved according to the provisions of European Community regulations. We do not take responsibility for any discrepancies from the standards of non-European Community countries and/or lack of product approval in those countries.
3.4 The price of the products is expressed in euros and includes VAT, as well as all applicable taxes and duties. Shipping costs will be added to the product price and will be indicated before the order is concluded. Prices are subject to change. Check the final selling price and shipping cost before submitting the order proposal.
3.5 Orders placed from a site in a country different from the one where the merchandise is to be delivered, or to addresses where costella1828.com cannot deliver (e.g., P.O. BOX or territories/areas/zones excluded from the EU customs territory), will be automatically canceled.
3.6 All products are delivered with an attached identification label/tag or sealed. Do not remove the seals of purchased products or the label/tag if you intend to return the purchased product. We are in no way responsible for incorrect information or technical inaccuracies provided by third parties that may be contained on costella1828.com or indicated in the products.
3.7 If you decide to exercise your right to return the products purchased from costella1828.com, please note that costella1828.com reserves the right not to accept returned products that have been altered from their original condition or have been damaged (e.g., without warranty tag or seal).
- Payments
4.1 Payment for the product prices and related shipping contributions must be made using one of the methods indicated during the online purchase process.
4.2 In the case of payment by debit/credit card, all related details (e.g., card number or expiration date) will be managed directly on the PayPal (Europe) online payment site, which provides electronic payment services, without third parties having access. Such details will not be used directly by costella1828.com. We will handle all payment management procedures through the same payment processor: therefore, both your purchase or refund, in accordance with exercising your right of withdrawal, or for cases flagged as potential fraud by public security authorities. The price for the purchase of products and the related delivery contributions, as indicated in the order confirmation, will be charged to the credit/debit card when the purchased products are shipped.
4.4 If, for any reason, it is not possible to debit the amount due, the sales process will be automatically canceled, and the sale will be terminated. You will be informed via appropriate automatic email communication.
- Transport and Delivery of Products
5.1 For procedures and details on the transport and delivery of the purchased product, we invite you to visit the costella1828.com Customer Service area in the Delivery section. The information provided in these sections is an integral part of these general terms and conditions of sale and, consequently, must be read and accepted by you when submitting the order online. Pursuant to article 54 of the Consumer Code, the execution of the purchase order will take place by delivering the products within a maximum period of 30 days from the date of the order and upon payment of the price.
- Confidentiality
6.1 You will find information on how we process your personal data by clicking on the Privacy section of the website.
6.2 We recommend reading, if you haven't already, our Privacy Policy, which also contains important information on how we handle your personal data and on Costella1828.com's protection and security systems.
6.3 For further information on our privacy protection policy, you can contact us.
6.4 You must diligently safeguard and keep confidential the identifiers received in order to prevent unauthorized access to costella1828.com by third parties. You will therefore be responsible for any use made by unauthorized third parties of your userid/username and password, as well as for any damage caused to costella1828.com and/or third parties due to failure to comply with the above. You undertake to immediately and in writing notify us of any unauthorized use by third parties of your identifiers and to indemnify us from any and all damages arising from such abuse.
6.5 The costella1828.com trademark, as well as all the figurative and non-figurative trademarks, images, and illustrations on the costella1828.com website are and remain the exclusive property of Costella1828 srl.
- Applicable Law and Protection of Rights
7.1 These general terms and conditions of sale are governed by Italian law, and in particular by Italian Legislative Decree no. 206 of September 6, 2005, concerning distance contracts, and by Italian Legislative Decree no. 70 of April 9, 2003, regarding electronic commerce. Pursuant to articles 140 and 141 of the Consumer Code, you have the right to act to protect your interests through a consumer association or to promote an attempt at out-of-court settlement for the resolution of any disputes. Alternatively, you have the right to initiate ordinary legal proceedings for the resolution of disputes arising from the interpretation, execution, and validity of these General Terms and Conditions.
- Corrections and Updates
8.1 The general terms and conditions of sale may be updated to comply with new laws and regulations or for other reasons. The new terms and conditions of sale will be effective from the date of publication on costella1828.com
